Return & Refund Policy

Thank you for shopping with us. Please read our return and refund policy carefully before placing your order.

1. Order Cancellation

  • Orders can only be cancelled before shipment. Once your order has been dispatched from our warehouse, cancellation is no longer available.
  • For manufacturer‑warehouse orders, processing takes 3‑7 business days before shipping. Please contact our support as soon as possible if you need to cancel.

2. Change‑of‑Mind Returns

  • Due to the nature of our consumer goods, we do not accept returns or refunds simply because you change your mind after receiving the parcel. Please double‑check item quantity selection before completing checkout.

3. Damaged, Defective or Wrong Item

If you receive damaged, defective, incorrect or missing goods, please contact our customer support within 7 calendar days upon delivery. You need to provide:

  • Your order number
  • Clear photos of outer package and product issue
  • Brief description of the problem

We will review your case. Valid cases will be resolved by replacement, partial refund or full refund according to actual situation. Shipping cost caused by our mistake will be covered by us.

4. Conditions That Are NOT Eligible for Return or Refund

  • Request submitted more than 7 days after delivery
  • Products show signs of use, burn, physical damage caused by customer operation
  • Packages opened without quality defect
  • Order delayed by logistics, customs clearance or recipient‑related reasons (does not qualify for refund)
  • Customer entered wrong shipping address at checkout

5. Refund Processing

  • Approved refunds will be processed to your original payment method.
  • Please allow 5‑10 business days for funds to show in your account, depending on your bank or payment gateway processing speed.
  • Original shipping fees are non‑refundable unless the problem is our responsibility.

 6. Contact Us

  • For any return‑related inquiries, please email us: service@lowpricedgoodie.com